Your guests have questions.
InnKite has answers.
Guests text you the same questions at midnight, and every one that waits too long can become a review you cannot take back. InnKite is the night shift: it answers from your own house manual, in the guest's language, the moment they ask. No app to install, no login for your guests.
A real guest session, recorded on the demo property.
Why InnKite
You are the front desk. InnKite is the night shift.
Three things owners of small rentals live with every week, and what changes when the bot takes them.
Your evening ends when the phone buzzes
After hours, every buzz is a guest who needs you right now, so you keep one eye on your phone all night.
Routine questions get answered without you. When something genuinely needs a human, it reaches you as one clear alert, not a stream of pings.
The house manual is a PDF nobody opens
Check-in instructions sit in a document guests never read.
Guests scan a QR code and ask instead, in their own language.
The same questions come back every stay
WiFi, check-out time, parking, the nearest clinic: you answer them over and over.
The bot answers them from your docs the moment they are asked, and you only see what it could not answer.
How it works
Go live in three steps
From house manual to a guest-ready concierge in under ten minutes. No developer, no integration project.
Upload your knowledge
Drop in your house manual, WiFi card, and local guide as PDF, DOCX, or text. InnKite splits and indexes everything in minutes.
Print your QR codes
Generate a code for each room, or one for the whole property. Download print-ready PDFs and place them where guests will see them.
Go live
Flip the switch and guests can ask. Watch conversations and alerts from your dashboard, and fill knowledge gaps as they appear.
Features
Here is what replaces the midnight texts
Built for short-term rentals and small hospitality teams. Plain tools that answer real guest questions.
Answers from your own docs
Upload house manuals, WiFi cards, check-out rules, and local recommendations. InnKite answers from your knowledge base only, not the open internet.
Scan-to-chat QR codes
Generate a code for every room, or one for the whole property. Guests scan with their phone camera and the chat opens in the browser. No app, no login.
Replies in the guest's language
A guest asks in German, the answer comes back in German. Questions are translated internally so knowledge search stays accurate. Host + Languages and above.
Guardrails and PII scrubbing
Names, emails, and phone numbers are stripped from messages before the AI sees them. Safety-critical queries bypass the AI entirely and land with your staff.
Alerts and knowledge gaps
When the bot can't answer, the question lands in your dashboard as a knowledge gap, and every plan can turn a gap into a published FAQ in one click. Manager adds Telegram alerts so you hear about gaps as they happen.
Your brand, not ours
On Manager, the chat matches your property: custom accent colour, your name and welcome message, and quick-reply chips for the questions guests ask most.
Product tour
See it before you sign up
Real screenshots from the demo property. Nothing staged, nothing mocked up.
Privacy
Guest data is treated with care
The scrubber is best-effort regex matching, and we say so in the privacy policy rather than promise a guarantee.
PII scrubbed first
Names, emails, and phone numbers are stripped from messages before any AI provider sees them.
Guardrails on the way out
Every answer is checked before it reaches the guest. Strayed answers are discarded, never sent.
Guests can request deletion
A request form in the chat starts a data subject request. Requests are logged and auditable.
You set the retention
Conversations are kept for 30, 90, or 365 days depending on plan, then deleted automatically.
Pricing
Simple, transparent pricing
Choose a plan when the trial ends. Every price is per tenant, not per guest.
14-day free trial
Every account starts with a 14-day free trial: one property, 100 guest messages a month, and email alerts. No card required. Upgrade any time for more properties, Telegram alerts, custom branding, and multi-language replies.
Every plan, side by side
See the full package details and comparison
Properties, messages, the daily ceiling, retention, alerts, and credits, all in one table.
Host
Two properties, English only.
- Unlimited rooms, unlimited QR codes
- AI answers from your own documents
- Dashboard with full conversation history
- Knowledge-gap list so you can plug the holes
- Publish answers from knowledge gaps with one click
- Insights: rooms, topics, languages, and a PDF report
- Email alerts when a guest asks for help
Host + Languages
Everything in Host, in the guest's language.
- Guests ask and get answers in their own language
- Questions are translated so knowledge search stays accurate
- Everything else in Host
Manager
RecommendedFor property pros running multiple units.
- Everything in Host + Languages
- Grow to five properties
- Telegram alerts for urgent and informational events
- Telegram push when the knowledge base has a gap
- Custom accent colour, welcome message, and quick-reply chips
- 90-day history and analytics
Portfolio
For scales that need long-term visibility.
- Everything in Manager
- Longest history: 365 days of conversations and analytics
- Priority support response times
Custom
For scales larger than 20 properties.
- Higher message volume
- Custom retention windows
- Dedicated onboarding
- Volume-based pricing
All plans include QR code generation, PII scrubbing, guardrails, and data subject request tooling. Prices are in ZAR and exclude VAT. VAT is added on top only once InnKite becomes liable for VAT registration. Every plan includes 5,000 guest messages per property per month, pooled across your portfolio: two-property plans share 10,000 per month, Manager shares 25,000, and Portfolio shares 100,000. The daily spend ceiling pools the same way. Running past your monthly message allowance? Buy message credits from R99 for 2,000: they never expire and are only used once your included allowance is spent. Need something custom? Get in touch.
FAQ
Questions owners ask us
Do my guests need to install anything?
No. Guests scan the QR code with their phone camera and the chat opens in the browser. Nothing to download, no account to create.
What happens when the bot doesn't know an answer?
The guest gets an honest "I don't know" instead of a guess, and the question is logged in your dashboard as a knowledge gap. Every plan can turn a gap into a published FAQ in one click.
How do alerts work?
Every plan shows alerts in your dashboard. Host also emails you when a guest needs help. Manager and Portfolio add Telegram alerts, including a direct link to the conversation that triggered them.
What counts toward the message allowance?
Each guest message counts once against 5,000 per property per month, pooled across the properties on your plan: a 2-property plan shares 10,000 per month, Manager shares up to 25,000, and Portfolio shares up to 100,000. The daily spend ceiling pools the same way. If you run past the pooled allowance, prepaid credits cover the extra: they never expire and at most one credit is used per message.
How long are conversations kept?
Host and Host + Languages keep conversations for 30 days, Manager for 90 days, and Portfolio for 365 days. The 14-day free trial keeps 7 days. Older conversations are deleted automatically.
What happens to my data if I cancel?
You keep access for a 30-day grace window and can export everything before it ends. After that the account and its data are deleted. Changed your mind inside the window? One link reactivates the account with its QR codes still working.
Is InnKite an app in the app store?
No. InnKite is a web-based AI concierge: your guests reach the chat by scanning a printed QR code, so there is no app store listing to review and nothing for guests to install.
Ready to give your guests instant answers?
Request an invite below. Once you are in: upload your docs, generate QR codes, and watch your guests ask their first question.
Request an inviteLimited spots during the closed beta
Closed beta
Request beta access
InnKite is in closed beta. Fill out the form below and we'll send an invite code to your email if your property is a good fit.